TRAINING WORKSHOP ON THE USE OF THE DL-REV SOFTWARE FOR REVENUE MANAGEMENT

The Office of the Head of the Local Government Service (OHLGS), in fulfillment of its mandate to ensure quality service delivery under the Ghana Secondary Cities Support Program (GSCSP), organized a three-day training workshop on the use of the DL-REV software for revenue management. The workshop was held at Anita Hotel, Ejisu, from Wednesday, 18th February 2026 to Saturday, 21st February 2026, and brought together officers from participating municipal assemblies to strengthen their capacity in modern revenue management practices.

The training was designed to address both theoretical and practical aspects of revenue mobilization, with a particular focus on the application of the DL-REV software. Participants were taken through a wide range of topics, including revenue mobilization strategies, identification of new revenue items, property valuation and billing, public engagement through education and communication, and compliance with legal and regulatory frameworks. The workshop also introduced the DL-REV software, its key modules, and navigation processes, while highlighting its benefits such as improved accountability, transparency, reduction of human errors, wider geographical coverage, automated bill printing, real-time payment recording, and enhanced monitoring and evaluation as well informed decision making.

In addition to these thematic areas, the training emphasized strategies for mitigating revenue leakages and under-reporting, improving fee fixing processes, and strengthening informed decision-making. The overall objective was to equip municipal assemblies with tools and knowledge that would enhance efficiency, accuracy, and transparency in revenue management.

The workshop also outlined specific action points and timelines to guide implementation. These included establishing a governing structure for revenue management, conducting comprehensive data collection, expanding payment options such as SMS and digital platforms, and intensifying citizen engagement and education. Other critical actions identified were property valuation, billing and distribution, training of revenue collectors and relevant staff, improving the public image of assemblies, and engaging chiefs and traditional leaders to foster collaboration and community support.

Participation in the workshop was drawn from key officers whose roles are central to revenue administration within the municipal assemblies. Each assembly was represented by its Coordinating Director, Budget Analyst, MIS Officer, Statistician, Finance Officer, Internal Auditor, Revenue Accountant, Physical Planning Officer, and Development Planning Officer.

In conclusion, the training workshop achieved its intended purpose of equipping municipal officers with practical skills and knowledge in the use of the DL-REV software. It provided a platform for assemblies to strengthen their revenue mobilization strategies, improve accountability, and modernize their systems in line with the objectives of the Ghana Secondary Cities Support Program. The outcomes of this training are expected to significantly enhance the efficiency of municipal assemblies in revenue management and contribute to improved service delivery across participating districts. Actors from the Ministry of Local Government will performing monitoring and follow up on Assemblies to track the progress of implementation since this is a directive from the Ministry of Local Government to all MMDAs.  Municipal and District Chief Executives as well as Coordinating Directors are entreated to fully support the implementation process for the realization of this vision within the shortest possible time.