Welcome to Berekum East Municipal Assembly

Client Service_Berekum East Municipal Assembly

2022-04-04

Berekum East Municipal Assembly – Client Service Unit

Overview of the Client Service Unit and Some services they provide.

The Unit is there to receive all visitors and clients who come to the assembly for any assistance. The Unit serves as a first point a client is expected to visit for further direction or assistance in regards to the activities of the assembly. Officers are ever ready to receive you and to assist you.



A list of some services of the client service unit

  • Receiving complaints or enquiry
  • Registering complaints (Records book)
  • Forwarding of Complaints to the appropriate quarters
  • Proper follow up
  • Provision of feedback
  • General Public education on the activities of the Assembly
  • Education on infrastructure delivery
  • Tax education, etc


Procedure :

  1. Welcome and hearing of complaints
  2. Filling of complaints form (if necessary)
  3. Recording details
  4. Forwarding
  5. .
  6. Follow up
  7. Feedback


Working Hours: 8:00am to 5:00pm

Contact Number: 0247871485

Room Number: 11 (Main Municipal Assembly Office)



Other offices’ numbers

  • Human Resource office – 22
  • Development planning office – 5
  • Budget office – 6
  • Statistics office – 33
  • Physical Planning office - 25
  • Municipal Engineers – 17,18,19
  • Records Management office – 12
  • Internal Audit – 14
  • Social Welfare office – 20,21
  • Assistant Directors office– 10
  • Urban roads office - 30


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